Shipping

When will my order ship?
Most new orders are processed within 2 business days and shipped by late afternoon, except for special order items which take additional ordering and proces...
Thu, Jun 17, 2021 at 12:36 PM
Why is the shipping time so long?
We offer several series of special order products. These low-demand, high-cost items are specially ordered from our suppliers. Without this system, we would...
Mon, Jun 28, 2021 at 7:44 AM
How long does it take for a product to arrive?
Depending on the item and shipping service selected at checkout, the time until arrival varies: General products: Contiguous United States: Standar...
Wed, Jun 23, 2021 at 8:51 AM
My order is marked as delivered but I can't find a package.
Most of our orders ship via USPS First Class Mail. If your tracking number is marked as "delivered," but you cannot find your package on your door...
Thu, Jul 1, 2021 at 10:10 AM
What is my tracking number?
Your tracking number will be included in the automated message you receive when your item is about to ship. If you selected to receive updates via email, th...
Tue, Jun 22, 2021 at 12:01 PM
My order is lost, what should I do?
If you notice an issue with your tracking number, please reach out and let us know. In some rare cases, an order's tracking number will not have been up...
Tue, Jun 22, 2021 at 10:12 AM
Where do you ship to?
We only ship to US states, US territories, and Canadian provinces. Shipping to any other country is unavailable. Still have questions? Reach out to us at ...
Thu, Jun 17, 2021 at 12:37 PM
Can I change or cancel my order once it's been placed?
Because our ordering system is automated, we are usually not able to cancel or modify orders after they have been placed. If you need to cancel your order, ...
Wed, Jun 23, 2021 at 9:15 AM
Which carrier do you use for shipments?
Standard orders ship via USPS First Class Mail. For orders placed with priority shipping, we use FedEx 2Day. In special cases, such as PO boxes, internation...
Thu, Jun 17, 2021 at 12:06 PM
Where do your products ship from?
All of our products ship from our own production facility in Fort Collins, Colorado. We do not drop-ship any products from our suppliers. All customization ...
Tue, Jun 22, 2021 at 10:13 AM