Most new orders are processed within 2 business days and shipped by late afternoon, except for special order items which take additional ordering and proces...

We offer several series of special order products. These low-demand, high-cost items are specially ordered from our suppliers. Without this system, we would...

Depending on the item and shipping service selected at checkout, the time until arrival varies: General products: Contiguous United States: Standar...

Most of our orders ship via USPS First Class Mail. If your tracking number is marked as "delivered," but you cannot find your package on your door...

Your tracking number will be included in the automated message you receive when your item is about to ship. If you selected to receive updates via email, th...

If you notice an issue with your tracking number, please reach out and let us know. In some rare cases, an order's tracking number will not have been up...

We only ship to US states, US territories, and Canadian provinces. Shipping to any other country is unavailable. Still have questions? Reach out to us at ...

Because our ordering system is automated, we are usually not able to cancel or modify orders after they have been placed. If you need to cancel your order, ...

Standard orders ship via USPS First Class Mail. For orders placed with priority shipping, we use FedEx 2Day. In special cases, such as PO boxes, internation...

All of our products ship from our own production facility in Fort Collins, Colorado. We do not drop-ship any products from our suppliers. All customization ...