Thank you for your interest in our products!
Where does my product ship from?
All of our products ship from our own production facility in Fort Collins, Colorado. We do not drop-ship any products from our suppliers. All customization is done in-house.
Which package carrier do you use for shipments?
All standard priority orders ship via USPS First Class Mail. For orders placed with priority shipping, we use FedEx 2day. In special cases, such as PO boxes, international mail, or bulk orders, we may use USPS Priority mail, USPS international mail, or FedEx Ground.
My order has been lost in-transit, what should I do?
This problem can occur on rare occasions and is usually the result of a bad address or forwarding mistake. If you notice an issue with your tracking number, please reach out to us with your order number and tracking information so we can take a look. If the information indicates a return to sender form was filed, we can grant an immediate refund. However, if the package is still in transit to its intended destination, we cannot issue an immediate refund. We can grant this refund as soon as the package is in return-to-sender status.